We ship to the following countries:
AustraliaCanadaFranceGermanyGuernseyIrelandIsraelItalyJerseyMonacoNetherlandsSpainSwedenUnited KingdomUnited States
We are happy to accept back any unwanted items supplied for refund, within 28 days of purchase, providing the following terms are met:
If you have bought an item from us that proves to be faulty, please let us know as soon as the fault becomes apparent so we are able to help.
You must be able to provide a valid proof of purchase – this can be a copy of your confirmation email.
We reserve the right to test the product before accepting it back for refund or replacement.
Although some of our electronic toys are covered by a year's warranty, others we will accept back within a reasonable period of time – up to 90 days – and offer a repair, replacement or refund (either full or partial depending on usage).
Return your order to:
Please use our contact form here
Alternatively you can contact us on 0122 578 2605 Monday - Friday 9.30am - 4.30pm. The call will be charged at standard rate and the number is included in most mobile deals.
jigsawpuzzlesonline is operated by Duncans Retail Limited.
Instead of offering you 7 days during which you can change your mind, we will give you 28 days from the day you receive your product as long as you return it to us in the original packaging and in a re-saleable condition (with any seals or wrapping unbroken).
This is the topline summary of the agreement we have with you when you place order from us:
1.1 The prices payable for goods that you order are as set out on the JigsawPuzzlesOnline website. We try to ensure that all the prices shown on this website are accurate. However, occasionally products are mispriced. Where a product's correct price is lower than the stated price we will issue a refund for the difference and dispatch the order in the usual way. Where a product's correct price is higher than the stated price we will inform you of the correct price and give you the opportunity to proceed with the order at the correct price or cancel the order. Where a reduced price is shown the item/s RRP has been higher than that price.
1.2 You will be required to pay for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
1.3 Price and availability information is subject to change without notice.
2.1 Payment can be made by the methods provided for you on JigsawPuzzlesOnline website and you must be over 18 to make a payment.
2.2 We will debit the payment from your chosen method of payment at the time that you place your order.
2.3 All prices include VAT (where applicable) at the applicable current UK rate. If you switch to our international websites, prices will be displayed excluding VAT. VAT will not be charged on applicable orders. Local taxes may be charged on your order.
3.1 Following your confirmation of your order, we will send you an email to acknowledge your order. Please note that this email is not a confirmation or acceptance of your order.
3.2 If during processing we discover for any unforeseen reason that we cannot complete your order we will cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, or the identification of a pricing, product, or product description fault).
3.3 Your order is accepted and the contract concluded when the product ordered is despatched.
4.1 When you contract us as a Consumer, you may cancel your contract with us for the goods you order at any time up to the end of the 28 days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
4.2 You cannot cancel your contract with us if you are not a Consumer. If you are seeking to order more than two items of a single product in one order or a series of orders, you will unless we agree otherwise in writing be assumed to be operating in the course of a business.
4.3 To cancel your contract you must notify us by telephone, email, or in writing.
4.4 If you receive an item that you did not order, please notify us as soon as possible.
4.5 If you have received the goods before you cancel the contract then you must send the goods back to us at your own cost and risk in the original packaging and condition.
Please pack the items so that they will not be damaged in transit. Include a copy of your original order number and a brief note of the reason for return.
4.6 Once you have notified us that you are cancelling your contract, any sum debited by us from your payment card will be re-credited to your account as soon as possible. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
5.1 We reserve the right to cancel the order
6.1 JigsawPuzzlesOnline will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
6.2 Delivery will be made as soon as possible after your order is accepted.
6.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6.4 Goods for delivery outside the UK may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient.
6.5 In order to get your order to you as quickly as possible, JigsawPuzzlesOnline reserves the right to advise the couriers to deliver to a neighbours house if you are unavailable. When a signature is obtained for delivery we will not be liable for loss or destruction.
7.1 Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible.
7.2 In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time. We reserve the right to test the product before a suitable course of action is decided upon.
8.1 All copyright in the text, graphics and layouts of this website and in all software and software compilations underlying the site is owned by or licensed to Duncans Retail Limited. Product images, videos and other media, is owned by the orignal provider.
8.2 You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software.
8.3 When you transmit or post any material to or on our website, you grant to us a non-exclusive, world-wide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.
9.1 "JigsawPuzzlesOnline" trade mark used within this website is the property of Duncans Retail Limited and other trademarks used are the property of their respective owners.
9.2 You are not permitted to use any of the above trademarks or any similar signs likely to confuse the public, without our prior written consent.
10.1 If you have bought something from JigsawPuzzlesOnline we will have your email address, phone number and address. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you.
10.2 We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual user's pathways through the site. Our site also uses 'cookies'.
10.3 We may have to disclose some of your information to service suppliers i.e. our chosen carriers, to help complete your order.
10.4 We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail message you send or the time that message may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.
JigsawPuzzlesOnline is committed to offering a fair service to our customers, so we adhere to the Consumer Rights Act 2015.
If you would like to read more of this legislation, please see here https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
The contract between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Duncasaurus are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.
For example, if a customer bought a new Controller from us we would accept their old Controller and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the Waste Battery Regulations, Duncasaurus are now offering a take back scheme for all portable waste batteries (You can return your waste batteries to our business premises in person (PLEASE DO NOT POST)).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
If you wish to return your WEEE item, please contact us at the telephone number / E-mail address below:
firstname.lastname@example.org 01225 782605
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.